A coach for every learner, every session
Real-time AI coaching scores performance and gives specific, actionable feedback — so people don't just complete training, they measurably get better at the job.
Feedback is where learning actually happens
Practice only builds skill when it's paired with good coaching — and good coaching has always been the bottleneck. There are never enough managers with enough hours to review everyone.
Compass removes that limit. After every roleplay, quiz and assessment, it analyses what the learner did and returns a clear score plus concrete, prioritised guidance on how to improve — instantly, for everyone.
Specific, scored, and always actionable
Not a vague thumbs-up — concrete guidance a learner can act on in their next attempt.
Performance scoring
Every session is graded against the skills that matter for the scenario, giving a clear, comparable score.
Real-time delivery
Feedback arrives the moment a session ends, while the experience is still fresh and easy to correct.
Strengths & gaps
The coach calls out what went well to reinforce it, and pinpoints the one or two things to fix next.
Progress over time
Scores trend across attempts so learners and managers can see skill genuinely improving.
Coaching at scale
Every employee gets the same quality of review — no waiting for a manager's calendar to free up.
AI-graded assessments
Dynamic quizzes are graded automatically with feedback, and completion earns a PDF certificate.
Know exactly which skill to fix next
A structured breakdown tells each learner precisely where to focus — scored 0–10 across four dimensions, every time.
Product Knowledge
Were the facts right and grounded in your material?
Needs Analysis
Did they ask the right questions and listen?
Objection Handling
Did they meet pushback with confidence?
Closing & Coverage
Did they advance it and cover every point?
Each dimension carries its own reasoning and comment, plus an overall performance category — from EXEMPLARY and ACCURATE_HELPFUL to flags like HALLUCINATION — with passmark gating so only genuinely competent learners certify.
A coach that debriefs, not just grades
Compass includes dedicated coach AI entities that run post-roleplay debrief sessions — talking the learner through what happened, reinforcing strengths and prioritising the one or two fixes that matter most.
Because a coach is a template, one well-designed coach scales to unlimited learners with identical quality and consistency.
Why a buyer cares: you get the depth of a 1:1 debrief at the cost and scale of software — no waiting for a manager's calendar.
Turn feedback into a measurable programme
Individual coaching rolls up into advanced analytics. Admins see progress, engagement, completion and roleplay performance across teams — spotting skills gaps before they cost a deal or a customer.
It's the proof L&D leaders have always wanted: a direct line from training activity to measurable capability.
Coaching that scales without limits
One coach template, unlimited learners, the same quality of feedback for everyone.
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What exactly does each dimension score mean?
Every roleplay is graded 0–10 on Product Knowledge, Needs Analysis, Objection Handling and Closing & Coverage — each with its own written reasoning, so a learner sees precisely which skill let them down rather than a single opaque number.
Can the AI penalise made-up answers?
Yes. Performance categories include flags such as HALLUCINATION, so a confident but factually wrong answer is caught and scored down — exactly the behaviour you want to coach out before it reaches a customer.
Does feedback replace human managers?
No — it frees them. AI handles the high-volume, repeatable review and debrief, so managers spend their limited time on the judgement calls and edge cases where they add the most value.
Give every learner a coach
See how Compass's real-time feedback scores performance and drives measurable improvement at scale.