Answer every customer question instantly —
and stop answering the same ones yourself
Concierge deflects your repetitive support tickets so your team gets their day back. Customers get instant, accurate answers 24/7 — grounded in your own knowledge, not the open internet — and you're live in days, not months.
What Concierge does for your bottom line
The repetitive questions that eat your team's day — answered instantly, accurately, and around the clock.
Cut your cost to serve
Concierge deflects the routine first-line tickets, so your team handles fewer of the same questions and you scale support without adding headcount.
How: A grounded AI chatbot fields repetitive questions before they reach an agent.
Customers get answers in seconds, 24/7
No queues, no waiting for office hours — every customer gets an instant, accurate reply whenever they ask.
Seconds to a grounded answer
How: Always-on first-line coverage that never sleeps.
Customers self-serve — accurately
Answers come straight from your own content with the source attached, so customers solve their own problems and your brand stays protected.
How: Retrieval-augmented generation grounds every reply in your docs and cites it.
Live in days, not months
Point Concierge at the knowledge you already own, paste one snippet, and start deflecting tickets this week.
Days to go live
How: No content project and no engineering sprint — one embed snippet on your site.
Answers grounded in your truth — not guesswork
Concierge is an embeddable AI chatbot you drop onto your own website. It reads your documentation, help articles and pages, then answers customer questions in seconds — citing the source it used, so every reply is traceable to your content.
Because Concierge answers only from your knowledge under a strict remit, it deflects repetitive tickets without inventing things it doesn't know. Your team stops answering the same question fifty times a week; your customers get instant, accurate help around the clock.
Book a demoNorthwind Travel · Support
Online · replies instantlyFrom your content to confident answers — in four steps
Ingest your knowledge, ground every answer in it, embed the widget on your site, and curate as you grow.
1 · Ingest
Upload PDFs, point Concierge at URLs or crawl your whole domain. OCR and transcription turn images, audio and video into answerable knowledge too.
2 · Ground
Vector retrieval finds the right passages and the assistant answers only from them, under a strict remit — citing the source so replies stay accurate.
3 · Embed
Add one snippet to your site and a branded chat widget appears — your logo, your colours, a floating launcher and chat panel.
4 · Manage
Curate help articles and FAQs as trusted fallback answers, review conversations and refine — Concierge gets sharper the more you tune it.
Support automation you can actually trust
Most chatbots improvise. Concierge is built to answer from your truth — and prove it.
Accurate answers that protect your brand
Customers get replies they can trust — and so can you. How: RAG retrieval and a strict remit mean Concierge answers only from your knowledge and shows the source it used.
How grounding worksIt already knows your business
Concierge answers from the knowledge you already own — no content project. How: PDFs, URLs, whole-domain crawls, plus OCR for images and transcription for audio/video all become answerable.
Knowledge sourcesNo lock-in, lower cost
Stay in control of your AI spend and your provider. How: run Concierge on OpenAI, Anthropic, Gemini or others, switch models without re-platforming, with token and cost accounting built in.
Live on your site in days
Start deflecting tickets this week, on your own site and your own brand. How: a drop-in widget with your branding — floating launcher, chat panel, Markdown answers and links to your help articles.
Embed & brandAlways on. Always accurate.
First-line support that never sleeps, grounded in the content you already trust.
Try Concierge liveBuilt for teams drowning in repetitive questions
If your customers ask the same things every day, Concierge answers them — instantly and accurately.
SaaS & product companies
Deflect repetitive product-support tickets and give users instant, accurate answers from your docs.
Travel-tech operators
Answer booking, policy and itinerary questions 24/7 — grounded in your fare rules and travel docs.
Any support-heavy business
Wherever first-line support eats time, Concierge handles the routine so your team focuses on the hard cases.
See Concierge answer your questions
Try the live demo, or book a walkthrough and we'll show you Concierge grounded in your own content.