Privacy Policy

Last updated: June 2026

This Privacy Policy describes how travai ("travai", "we", "us" or "our") collects, uses, discloses and protects your personal data when you visit our website, use our products or otherwise interact with us. By using our services, you agree to the practices described here.

1. Who we are

travai is an AI-first travel-technology holding company. We are the data controller responsible for the personal data processed through this website and our products, except where we act as a processor on behalf of our business customers.

2. Information we collect

We collect information in the following ways:

• Information you provide — such as your name, email address, company, phone number and the contents of messages when you contact us, request a demo, subscribe to updates or create an account.
• Information collected automatically — such as your IP address, device and browser type, pages viewed and referring URLs, gathered via cookies and similar technologies.
• Information from third parties — such as partners, analytics providers and publicly available sources, where permitted by law.

3. How we use your information

We use personal data to:

• Provide, operate and improve our products and services;
• Respond to your enquiries and provide customer support;
• Send you service messages and, where you have consented, marketing communications;
• Personalise and enhance your experience;
• Analyse usage to improve performance and develop new features;
• Maintain the security and integrity of our systems; and
• Comply with legal obligations and enforce our terms.

4. Legal bases for processing

Where applicable law requires, we rely on the following legal bases: performance of a contract, your consent, our legitimate interests (such as improving and securing our services), and compliance with legal obligations.

5. AI and your data

Our products use artificial intelligence to deliver their features. We do not use the personal data of our customers' end users to train general-purpose models without an explicit agreement. Where AI processing occurs, we apply appropriate safeguards to protect your data.

6. Cookies and tracking

We use cookies and similar technologies to operate the website, remember your preferences and understand how our services are used. You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.

7. How we share information

We do not sell your personal data. We may share it with trusted service providers who process data on our behalf, with partners where you have engaged with them, and where required by law or to protect our rights. All providers are bound by appropriate confidentiality and data-protection obligations.

8. International transfers

Your data may be processed in countries outside your own. Where we transfer personal data internationally, we put in place appropriate safeguards, such as standard contractual clauses, to protect it.

9. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes and enforce our agreements.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.

11. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent. To exercise these rights, please contact us using the details below.

12. Children's privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "last updated" date above.

14. Contact us

If you have any questions about this policy or how we handle your data, please contact our team.