Support

How can we help you?

Find answers, guides and direct help for every travai product. Our team is here whenever you need us.

Browse help

Support categories

Jump straight to the area you need help with.

Getting started

Set up your account, invite your team and launch your first product.

Products & features

Guides for Compass, Rail and Wander, plus tips to get the most from each.

Integrations & API

Connect travai to your systems and build with our developer APIs.

Billing & account

Manage plans, invoices, users and account settings.

FAQ

Frequently asked questions

Answers to the questions we hear most often.

travai is an AI-first travel-tech holding company. We build and scale AI-native products — Compass, Rail and Wander — that help travel businesses learn, book and create experiences smarter.

You can adopt any combination of Compass (AI learning, roleplay and coaching), Rail (AI-native rail booking) and Wander (gamified, AI-character-led tours). Most customers start with one and expand.

The fastest way is to talk to our team. We will recommend the right product and plan, set you up with guided onboarding, and get you live quickly.

Yes. Our products are API-first and designed to integrate cleanly with your existing travel stack. Technology partners get sandbox access and full documentation.

Security and privacy are built into the platform. We follow industry best practices for data protection and never use your customer data to train models without explicit agreement.

You can reach our team any time via the contact form below. Growth and Enterprise customers also get a dedicated success manager and priority support.

Still need help?

Talk to our support team

Can't find what you're looking for? Send us a message and a real person will get back to you, fast.

  • Email support for every customer
  • Dedicated success manager on Growth & Enterprise
  • 24/7 priority support for Enterprise

Contact support

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