It learns your business in minutes, not weeks
Concierge goes live on the content you already own — no content project, no rebuild. Upload it, link it or crawl it, and Concierge makes it instantly answerable for your customers.
If your team can read it, Concierge can answer from it
Your support knowledge lives in PDFs, web pages, manuals and recordings. Concierge ingests all of it into a single, searchable knowledge base — no manual copy-pasting, no rebuilding your content.
Documents are parsed, scanned images run through OCR, and audio or video is transcribed into text. Everything is then indexed for semantic retrieval, so Concierge can pull the exact passage that answers a question.
Why a buyer cares: you go live on the knowledge you already own. No content project, no six-month rollout — point Concierge at your sources and it's working in days.
Nothing you know goes to waste
However your knowledge is stored, Concierge turns it into answers. Mix and match sources, add more any time, and Concierge re-indexes automatically.
Upload PDFs & documents
Drop in manuals, policies, spec sheets and FAQs. Concierge parses structure and text so answers cite the right page.
Point it at URLs
Add individual pages — pricing, docs, terms — and Concierge pulls them in. Keep answers in sync as pages change.
Crawl your whole domain
Let Concierge crawl your entire help centre or site in one pass — every public page becomes answerable knowledge.
OCR for images
Screenshots and scanned docs aren't dead ends — OCR extracts the text so it's fully searchable.
Transcribe audio & video
Webinars, demos and support calls are transcribed automatically — the knowledge inside them becomes answerable.
Curated help articles
Write or import help articles and FAQs as trusted, hand-crafted answers Concierge can prioritise.
Why the answers come back precise
The pipeline that turns your files into instant, source-cited replies — so customers get the exact answer, not a vague one.
Extract
Text is pulled from every source — parsing, OCR and transcription handle the awkward formats.
Chunk
Content is split into meaningful passages so retrieval can return the exact relevant section.
Embed
Each passage gets a vector embedding, capturing meaning so semantic search finds it.
Retrieve
At question time Concierge retrieves the best passages and answers from them — with the source attached.
Bring your knowledge to life
Show us your docs and we'll demo Concierge answering real questions, grounded in your own content.